Make sure the device has internet access.If your subscription is still not working, contact our support team here. If you play on a Windows device, you can also try resetting the cache ( ) and checking for a Windows update. Verify that it is signed into the same account that purchased Premium.Restart your device from the power menu.If you are signed in, click the settings wheel on the left-hand side and then 'Sign out'.Ensure you are signed in via the app with the same account that purchased Premium. Open the Xbox Console Companion or Xbox Live App on your device.You can see this by clicking on your profile. Verify that the account that purchased premium is signed in.These can be found by clicking the “Library” in the left-hand pane towards the bottom > Get updates > Update all. Open the Microsoft Store app on your device.(If you do not see this, ensure you are signed into the correct account.) You will see something similar to the image below, if your subscription is still active. Sign into your account and verify that your subscription is still active.To troubleshoot your device honoring your subscription, follow these steps: Xbox Game Pass Ultimate is valid for both Microsoft Solitaire Collection on mobile and PC versions, while PC Game Pass is only valid for Microsoft Solitaire Collection on Windows version of the game. Game Pass Users : Xbox Game Pass subscriptions are only valid within Microsoft Solitaire Collection. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collection. For example, if you purchased Premium for Microsoft Solitaire on your Windows computer – it will only be valid for Microsoft Solitaire on devices that run Windows. Please note: Premium Subscriptions are valid only for the game and operation system on which it was purchased.
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